Tips - What to do after a loss?
the Appropriate Fire or Police Departments
Contact the Claims Department to Report Your Claim
Prevent Additional Damages with Care
out of rooms where ceilings are sagging due to retained water.
- If electricity
is still on, do not enter rooms where standing water is present.
- Do not
use any electrical equipment/appliances while standing on
wet carpet or floors, particularly if the floor is concrete.
for broken power lines, shattered glass, splintered wood or
other sharp objects.
Report to applicable police or fire departments, Prevent additional
damages, Retain, Inventory and Photograph damaged property:
Do a physical visual inspection of your Home and Property
to reveal all damaged property.
Report missing or stolen property immediately to local law
enforcement agencies and obtain the police report number.
REPAIRS: Dont make expensive, permanent repairs prior
to a claim representatives inspection.
Retain all damaged property so your claims representative
can inspect it.
Make a list of all damaged or stolen property
Take photographs of all damage.
of Additional Damages:
It is important for you to take steps to prevent further damage
to your home, such
as making temporary
repairs. Further damage may be prevented as follows:
any holes in the roof, lock all doors and windows, and block
any other openings.
- Try to
salvage property by thoroughly cleaning smoke or water-damaged
a professional restore gas and electric utilities; dont
handle this yourself.
the filters before turning on the air conditioning.
the air ducts can be cleaned, place double layers of cheesecloth
over all air registers to reduce the spread of soot.
- Use an
undamaged vacuum cleaner (one that hasnt been exposed
to extreme heat, fire or water) to remove loose smoke particles
from drapes, carpet and upholstery.
walls or woodwork with sooty hands can cause further damage,
so remember to keep your hands clean.
- A light
coating of petroleum jelly or light oil will clean and protect
chrome trim on appliance and bath fixtures.
- If electricity
is off, empty your refrigerator and freezer. Prop the doors
open for ventilation.
wash walls or painted surfaces. Hire a professional who will
use the proper chemicals for best results.
smoke damaged garments with care. Improper cleaning may fail
to remove smoke odor or, worse, permanently set it into the
possible, efforts should be made to remove any standing water
- To release
water from the ceiling, use a nail on the end of a stick to
poke a small hole at the edge of the sag. Don't poke at the
center of the sag since the ceiling could collapse. Repeat
this process working toward the center of the sag until all
of the water drains.
for water trapped in walls by removing the baseboard and poking
small holes in the wallboard about two inches above the floor.
If water drains, cut or drill holes large enough for it to
(do not force) windows, doors, cabinets and drawers to help
with the drying process.
loose items and cushions from wood furniture, and then wipe
all excess water from wood.
- Put wax
paper, coasters or wood blocks between furniture legs and
all damaged property.
- Do not
attempt to use the damaged property again.
an electrician inspect the breaker panel and areas where the
Lightning came into the home to reveal damage to your homes
and/or Vandalism Claim
any theft to the local police immediately.
any missing credit cards, debit cards or checks to the appropriate
banks and credit card companies.
up broken windows and fix broken locks to dissuade further
/ Hurricane Claim
holes in the roof, walls, or windows with boards, tarp, or
plastic sheeting to prevent additional damage.
appliances in home if power is off as power surges may damage
property when power is restored.
Claims: Toll Free Contact Numbers
Strategic: (866) 274-5677
Traditions: (866) 270-8430
Integrity: (866) 277-9871
West: (800) 274-7865
Protective: (866) 411-2742
Family: (888) 486-4663
Auto: (800) 243-5860
& Co: (800) 631-6478
Flood: (800) 759-8656
Fidelity: (866) 874-7342
Property & Casualty: (800) 882-0180
Property: (800) 218-3206
North America: (888) 846-7647